Combined with a massive ad campaign launched a few months ago now, the site allows Amex to support its customer acquisition by providing an added-value to the travel assistance services that has fueled the company's reputation in this category.
The site's value proposition is to cater relevant information to members in most of the areas that relate to travel: restaurants, hotels, sports, transportation... using an interactive approach where each member can suggest a new service or comment existing ones. In other words, a closed networking platform focused on travel and controlled by Amex. Joining the site requires to have a card yet there is no clear call for action for non-members to join.
On the downside, we wish the existing client segmentation (centurion, platinum, gold...) was used more effectively to support relevance and better leverage the "mavens" / trend-setters in the process. The system has consistently proven itself offline and could have been a great support to the elitist positioning of the brand.